Terms and Conditions

Terms and Conditions

Postal address :

exchangeme.lk, 72/b, 8th lane, Jayamalapura, Gampola, Sri Lanka. Postal Code: 20500

Description of Goods

exchangeme.lk is one of the best leading companies which promotes high quality products made in Sri Lanka. As proud Sri Lankans, we are glad to inform you that we are selling only top rated products which have more than 4.5+ positive feedback for better customer satisfaction. We provide you best products made in Sri Lanka under 6 main categories. 

Teddy Bear is the main category of exchangeme.lk. We introduce you more various types of teddy bears with many color and size variations. These teddy bear products mainly sold in the international market worldwide were newly introduced to Sri Lankan market with competitive price ranges. This one is a best quality product made in Sri Lanka which made totally by hand. Teddy is totally filled and well compacted for international standards. The materials are durable fiber which is washable. Weight and shape does not reduce with time because of the fiber material. Bag is another main category in exchangeme.lk. All types of backpacks, hand bags, side bags, class bags, school bags, laptop bags, are available in exchangeme.lk. All these bag products were newly introduced to Sri Lankan market with competitive price ranges. This one is a best quality product made in Sri Lanka using high quality imported materials. We develop each product continuously adding many features with the request of customers. Stationary category is related to sticker papers, color A4, and label stickers for your easy use in packing parcels as well as for school use. All the products are high quality and having variations in color, size and no of pieces. Cap products has two different size variations and 5 different design variations. All these cap products were newly introduced to Sri Lankan market with competitive price ranges. This one is a best quality product made in Sri Lanka using high quality imported materials. We develop each product continuously adding many features with the request of customers. Under pillow category, we introduce you more various types of pillows with many color and size variations. These pillow products mainly sold in the international market worldwide were newly introduced to Sri Lankan market with competitive price ranges. This one is a best quality product made in Sri Lanka which made totally by hand. Teddy is totally filled and well compacted for international standards. The materials are durable fiber which is washable. Weight and shape does not reduce with time because of the fiber material. Courier bags are newly introduced to Sri Lankan online market with lowest price. High quality poly mailing materials are used for the production. These are very useful in delivery purposes for online stores. Fashion Wear category included frocks, T shirts, shirts and shorts which produced in Sri Lankan garments for factory output prices to get more customer attraction on products made in Sri Lanka.

Refund, Return and cancellation policy

For device related issues usage within of 1 month, warranty will be given under warranty policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the website filling inquiry form or contacting a agent from exchangeme.lk within 7 days of the delivery date

You can cancel a placed order within one day of placing. Cancellation is not allowed after the shipment is done by exchanngeme.lk. If the product already have been paid and need to cancel, the paid amount will be refunded within one working day of requesting the cancellation. 

Warranty Policy

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on short description, to the right of the product image below “Delivery”.

How do I claim my warranty?

If it has been less than 7 days since delivery:

You may be able to return your product without using a warranty. Call 0717003050 to lodge a return request. See our Return policy for detailed information.

If it has been more than 7 days since delivery and the product has a warranty:

Please contact the service center listed on the warranty card included with your product or call exchangeme.lk and we will provide the contact for you.

If it has been more than 7 days since delivery and the product has no warranty:

Unfortunately exchangeme.lk will be unable to cover the item and you will be responsible for repairing costs. 

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  1. The product must include the original tags, user manual, warranty cards, freebies and accessories
  1. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.

Issuance of Refund

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment MethodRefund OptionRefund Time
Debit/ Credit cardDebit/ Credit card payment reversal5 – 7 Working Days
Cash on deliveryBank deposit5 – 7 Working Days

Data privacy policy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Other uses of your Personal Information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Srilanka) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

Third Parties and Links

We may pass your details to our delivery agents to deliver the product to the correct person. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.


The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Your rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

Policy regarding delivery of goods

General Information

We provide our services to entire Sri Lanka. We do not ship any item to overseas or we do not export or import any item or raw material from overseas. Entire shop is included with products made in Sri Lanka which purchased from Sri Lankan factories. We do not export any single retail order or bulk orders.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery within Sri Lanka. Any shipments outside of Sri Lankaare not available at this time. Some special cases such as lockdowns, floods, and restrictions of government due to pandemic situations might affect the delivery locations. We cover Entire Island through the best courier services in Sri Lanka.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 to 5 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

We provide instant island wide delivery within two working days of placing order for card payments and within 2-5 working days delivery for cash on delivery under normal conditions. Expected delivery dates can be changed due to any special conditions such as lockdowns, floods, and restrictions of government due to pandemic situations.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

Packages are safely packed in inside polythene bag and another outside courier bag. Large packages are packed in bubble wraps safely. If you need any gift bag or wrappings you can choose that option while order process. During the delivery, one of our courier agent will contact you shortly. You need to answer the mobile under provided mobile number to inform the way to your place. If you could not answer, delivery person will try to contact you in three consecutive days and after day 3, he/she will return the parcel to exchangeme,lk. Delivery location should be accessible by a motor cycle or three-wheeler. Card payments at the delivery is not acceptable.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges will not apply to any remote areas or for large or heavy items. Sales tax, government tax, payment fees, vat, custom duties or any other charge will not be charged from the customers. Customers are only responsible to pay item charges and shipping cost displayed at the cart only.

Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately. Contact details are given in the website.


If you have any questions about the delivery and shipment or your order, please contact our retail section. Contact details are provided in under ‘Contact Us’